Find Ol' Emma in Stormwind and see if she is in fact Emma Felstone. If she is, then perhaps she'd like the package Janice Felstone made for her.
She's a tad ornery, and quite possibly out of her gourd... but the records indicate that Ol' Emma does fit the framework of who Emma Felstone might be.
Perhaps you've seen Ol' Emma wander the city - she talks to herself, most often in nonsensical jibber-jabber. Still, she doesn't hurt anything or anyone, so folks pretty much leave her be.
All things considered, I would say that Ol' Emma is in fact Emma Felstone. You might try asking if her last name is indeed Felstone.